Welcome to FRAP!

General Terms & Conditions

General Terms & Conditions

Please ensure you have read our terms & conditions before submitting your order. Our terms & conditions contain details about order processing, delivery times, returns, exchanges & other important information.


How we process your order
When you submit an order to us we will process it through to our warehouse team immediately. Please note, once this happens we most likely will not be able to make any changes to your order.

If you realise an error has been made or you need to make a change please contact us via phone on 03 9555 7797 immediately or if you have placed your order after hours please email us. We'll do our best to help you out.


Backorders
Unfortunately from time to time we encounter backorders. "Backorder" simply means that the item you have ordered has become unavailable worldwide. When we are notified of this we will commence a search to find out if any stock can be located anywhere in the world. If the answer is no, we will let you know which item is not available, the date that it will become available again & any immediate options such as a different size, different colour, style substitute.

You can decide if you wish to leave the item on back order until it becomes available or select one of the options provided. Sometimes it can take up to 10 days from when you place your order for us to be notified of a back order. We will notify you as soon as we know. Unfortunately, backorders are a global "out of stock" event & are not unique to House of Uniforms, meaning that if we can't supply the product no one else will be able to either.


Delivery Times
The delivery lead time is the period from your order confirmation email to shipment. 

Pick Ups & Collections
You can collect your order from our Moorabbin office between
Monday & Thursday, 8:30am - 5pm & 
Friday between 8.30am - 1pm.

We are not open on weekends or public holidays.

You will be notified via email when your order is ready for collection.

Please do not come to collect your order until you receive notification to do so.


Australian Domestic Shipping Rates
Shipping is automatically calculated & shown in your cart as you process through the checkout process.

$14.85 flat rate priority shipping applies to all orders placed via the website for delivery within Australia.

All orders are sent out using a tracked method. You will receive a tracking number via email once your order has shipped. This notification will come from our courier company & not from us.

International Shipping Rates:
We ship internationally usually with DHL for NZ, Pacific Islands & Asian Nations & with Fedex to Europe & the Americas.

If you are based internationally we will provide you with an international freight quote prior to processing your order.

Exchanges & Returns

Please click here for more information